Contact Trove

How can we help?

Send us a message and choose the topic that best describes your enquiry. Providing clear and accurate information will help the appropriate team review your request.

Direct email support

Prefer email? Contact the Trove support team at support@trovein.com.

Protect your information

Do not email passwords, security codes, complete payment-card information, or identity documents unless Trove has specifically directed you to an approved secure submission method.

Enquiry category *

Full name *

Enter the name associated with your account, where applicable.

Email address *

Use an email address you can access. For account-related questions, use the email associated with your Trove account where possible.

Account reference

Do not enter your password or security code.

Transaction reference

Include this only when your enquiry relates to a specific transaction.

Subject *

Message *

Describe what happened, when it happened, and what assistance you need. Do not attach identity documents unless specifically requested through a secure process.

I understand that Trove will use the information I provide to review and respond to my enquiry in accordance with the Privacy Policy.

Choose the right place to start

Account or transaction help

For help with an existing account or transaction, provide the email associated with your account and any relevant account or transaction reference. Never provide your password.

Identity-verification help

Tell us which stage of verification you are having difficulty completing. Do not send identity documents through the general contact form.

General information

Use the form for questions about Trove, potential partnerships, business services, media enquiries, or other general topics.

Already have a Trove account?

Signing in may help you find account-specific information and available transaction details more quickly.

Looking for guidance?

Visit the Help Center for information about creating an account, identity verification, transactions, account security, and other common topics.

Visit the Help Center